Eligibility for Returns
To be eligible for a return:
- The item must be in its original condition, unworn, and undamaged.
- The item must include all original packaging, tags, certificates, and documentation.
- The request for a return must be made within 30 days of the delivery date.
Items Eligible for Returns
The following items can be returned:
- Jewelry that is defective or damaged upon arrival.
- Jewelry that does not match the product description on our website.
- Jewelry that does not meet your expectations (subject to the conditions above).
Items Not Eligible for Returns
The following items cannot be returned:
- Custom-made or personalized jewelry (unless defective).
- Jewelry that has been worn, altered, or damaged after delivery.
- Items without the original packaging, tags, or documentation.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team within 30 days of receiving your order. You can contact us via:
- Provide Details: Share your order number, the reason for the return, and the item you wish to return.
- Return the Item: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions for returning the item.
- Ship the Item: Pack the item securely in its original packaging and include all documentation. Ship it to the address provided by our team.
Refund Process
Once we receive your returned item, we will:
- Inspect the item to ensure it meets our return criteria.
- Process your refund within 5-7 business days.
- Issue the refund to your original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.
Shipping Costs for Returns
- Defective or Incorrect Items: If the item is defective or incorrect, we will cover the return shipping costs.
- Customer Preference Returns: For returns due to customer preference, the customer is responsible for return shipping costs.
