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Frequently Asked Questions
Size Chart
If you're looking to find the perfect size for jewelry items like bracelets, necklaces, or bangles in our men's and women's collections, our Size Guide is here to assist you. We offer detailed size charts for each jewelry category, with easy-to-follow instructions on how to measure the circumference of your wrist, neck, or hand. This ensures you'll find the ideal fit for any piece you choose, with confidence. If you have any questions or need help with sizing, our customer support team is always ready to provide personalized assistance.
Shipping Policy
We offer various shipping options, including standard, expedited, and express, with free shipping on qualifying orders. Delivery times typically range from 5-7 business days for standard shipping, with faster options available. We also ship internationally, and shipping fees depend on the destination. Once your order is shipped, you'll receive a tracking number to monitor its progress. If your package is lost, damaged, or delayed, please contact our customer support team for assistance.
Returns & Refunds
We offer a 30-day return policy on most items, with some exclusions like custom-made or final sale products. To initiate a return, contact our customer support team, and we’ll guide you through the process. Refunds will be issued to your original payment method once we receive the returned item, and processing usually takes 5-7 business days. Please note, return shipping fees may apply unless the return is due to an error on our part. For more details, refer to our full Return Policy.
Where can I find your stores and get store-related information?
To find the nearest store to you, visit our Store Locator page. You can search by city, state, or zip code to see the locations, operating hours, contact details, and services offered at each store. We have stores in cities in United States. For any specific queries like in-store pickup, events, or personalised services, please refer to the Store Locator for more information.
How do I create a custom jewelry design?
Creating your own custom jewelry is easy! Simply visit our Custom Design Page, where you can fill out a detailed form with your design ideas and preferences. Our expert designers will work with you every step of the way to bring your vision to life. After submitting your ideas, we’ll provide a sketch or CAD design for approval before moving forward with production. Whether you're looking for a unique engagement ring, a wedding band, or a special gift, we’ll help you design a one-of-a-kind piece.
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