At Jawa Jewelers, we use the information we collect to enhance your shopping experience and provide you with the best possible service. Here’s how your information is utilized:

A. To Fulfill Orders and Provide Services

• Process and deliver your purchases, including order confirmations, shipping, and returns.
• Manage payments and prevent fraudulent transactions.
• Assist with customer inquiries and support.

B. To Personalize Your Experience

• Tailor our website content, product recommendations, and marketing to match your preferences.
• Provide a more seamless shopping experience based on your browsing and purchase history.

C. For Communication

• Send updates about your orders and account status.
• Notify you of promotions, special offers, or new products (only if you have opted in).
• Share important changes to our policies or services.

D. To Improve Our Business

• Analyze usage trends and customer feedback to enhance our website, products, and services.
• Conduct research to develop new products and offerings.

E. To Ensure Security and Compliance

• Protect our website, customers, and business from fraud or security breaches.
• Comply with legal and regulatory requirements.

We are committed to using your information responsibly and ensuring your data is handled in compliance with all applicable privacy laws. For more details, please contact us at info@jawajewelers.com.

A. With Service Providers

We work with trusted third-party providers to perform functions on our behalf, such as:

• Payment Processing: Securely handling payments through verified gateways.
• Shipping and Delivery: Ensuring timely and insured delivery of your purchases.
• Marketing and Analytics: Supporting promotional campaigns and analyzing site usage to improve our services.

These providers are authorized to use your information only as necessary to perform their specific services and are required to protect your data.

B. Legal and Regulatory Compliance

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes (e.g., subpoenas or court orders).
• Protect the rights, safety, and property of Jawa Jewelers, our customers, or others.

C. Business Transfers

In the event of a merger, acquisition, or sale of our company assets, your information may be transferred to the new business entity. You will be notified of any such changes and have the opportunity to opt out if applicable.

D. Aggregated or Anonymized Data

We may share aggregated or anonymized data with partners for business purposes, such as trends analysis or customer insights. This data cannot identify you personally.

E. What We Do Not Share

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

If you have any concerns about how your information is shared, please contact us at info@jawajewelers.com.

Jawa Jewelers uses cookies and similar tracking technologies to enhance your browsing experience, improve the functionality of our website, and provide personalized services. Below, we explain how these tools are used and how you can manage them.

A. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, improve website performance, and provide relevant content.

B. Types of Cookies We Use

1. Essential Cookies: Necessary for the basic functionality of our website, such as enabling secure checkout and account login.
2. Performance Cookies: Help us understand how visitors use our site by collecting data on pages viewed, time spent, and navigation paths.
3. Functional Cookies: Remember your preferences, such as language, location, and saved items in your cart.
4. Marketing Cookies: Provide personalized advertisements based on your browsing behavior, either on our site or across the web.
5. Analytics Tools: We use tools like Google Analytics to gather insights about user behavior and site performance.

C. How We Use Cookies

• To ensure the website functions properly and efficiently.
• To personalize your shopping experience, such as recommending products based on your preferences.
• To analyze website traffic and improve our services.
• To show you relevant advertisements and promotions.

D. Third-Party Tracking Technologies

We may allow trusted third-party services to use cookies and tracking technologies on our site. These parties may include advertising networks or analytics platforms, which help us understand user trends and deliver targeted marketing.

E. Managing Your Cookie Preferences

• Accept or Decline Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies.
• Opt-Out of Tracking: You can opt out of certain tracking technologies, such as Google Analytics, by visiting their opt-out page.
• Decline Marketing Cookies: Use the cookie preferences banner on our website to accept or decline specific types of cookies.

F. Consequences of Disabling Cookies

Disabling cookies may impact your ability to fully experience the features of our website, such as personalized recommendations or a seamless checkout process.

For more information about our use of cookies, read our cookie policy.

At Jawa Jewelers, protecting your personal information is our highest priority. We have implemented robust security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. Below is an overview of how we ensure your information remains secure:

A. Security Measures We Employ

1. Encryption: All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology during transmission.
2. Secure Storage: Personal data is stored on secure servers protected by firewalls and access controls.
3. Access Restrictions: Only authorized personnel with specific roles can access your data, and they are bound by confidentiality agreements.
4. Payment Security: Payments are processed through PCI DSS-compliant payment gateways, ensuring maximum protection of your financial information.
5. Regular Audits: Periodic security audits and vulnerability assessments are conducted to maintain a secure infrastructure.

B. Protection Against Threats

• Fraud Prevention: Advanced fraud detection tools are used to monitor and prevent unauthorized transactions.
• Malware and Phishing Safeguards: Systems are in place to detect and mitigate potential malware or phishing threats.
• Account Security: Passwords are encrypted and never stored in plaintext. We encourage customers to use strong passwords and update them regularly.

C. Your Role in Data Security

While we work hard to secure your data, you also play a role in protecting it:

1. Keep Account Credentials Safe: Do not share your password or account details with others.
2. Use Secure Networks: Avoid accessing our website on public Wi-Fi when entering sensitive information.
3. Monitor Your Account: Notify us immediately if you suspect unauthorized access or unusual activity.

D. Data Breach Protocol

In the unlikely event of a data breach, we will:

1. Notify affected individuals promptly with details of the breach.
2. Take immediate action to secure the system and prevent further breaches.
3. Comply with all legal requirements, including notifying relevant authorities.

E. Retention and Disposal of Data

• We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
• Data that is no longer needed is securely deleted or anonymized.

F. Limitations

While we strive to protect your data, no method of transmission or storage is 100% secure. By using our services, you acknowledge and accept these risks.

If you have any questions or concerns regarding our Data Security Policy, please contact us at info@jawajewelers.com.

At Jawa Jewelers, we retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Below is an overview of our data retention practices:

A. How Long We Retain Your Data

1. Account Information: Retained as long as your account is active or until you request deletion.
2. Order and Transaction Data: Retained for 7 years to comply with tax, legal, and accounting requirements.
3. Marketing Data: Retained until you opt out or withdraw your consent for receiving promotional communications.
4. Website Usage Data: Retained for analytics purposes for a period of up to 3 years, after which it is anonymized or deleted.

B. Criteria for Retention

The duration of data retention is determined based on:

• Legal and regulatory requirements.
• The necessity to provide ongoing customer service or support.
• Business purposes such as audits, reporting, and dispute resolution.

C. Data Deletion and Anonymization

• Deletion Requests: You may request the deletion of your personal data at any time, subject to legal obligations.
• Inactive Accounts: Accounts that remain inactive for more than 3 years may have their data anonymized or deleted unless required for legal purposes.
• Anonymization: When data is no longer necessary, we may anonymize it for statistical or research purposes, ensuring it cannot be linked back to you.

D. Your Rights

You have the right to:

1. Request access to your stored data.
2. Request correction or deletion of your data.
3. Withdraw consent for specific uses, such as marketing communications.

At Jawa Jewelers, we respect your rights regarding your personal information and are committed to providing you with control over how your data is used. Below are the rights you have under applicable privacy laws:

A. Right to Access

You have the right to request access to the personal data we hold about you. This includes:

• The type of data we collect.
• How we use and share it.
• The source of the data is not provided directly by you.

B. Right to Rectification

You have the right to request corrections to any inaccurate or incomplete personal data we hold about you.

C. Right to Erasure (Right to Be Forgotten)

You may request that we delete your personal data under the following circumstances:

• The data is no longer necessary for the purposes it was collected.
• You withdraw your consent, and there is no other legal basis for processing.
• You object to the processing, and there are no overriding legitimate grounds.
• The data has been unlawfully processed.

D. Right to Restrict Processing

You can request that we limit the processing of your personal data in specific situations, such as:

• If you contest the accuracy of the data.
• When the processing is unlawful, you prefer restriction over deletion.

E. Right to Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies when:

• The data was provided by you.
• The processing is based on your consent or a contract.

F. Right to Object

You can object to the processing of your personal data for certain purposes, including:

• Direct marketing.
• Processing based on legitimate interests.

G. Right to Withdraw Consent

If we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

H. Right to Lodge a Complaint

If you believe your rights have been violated, you have the right to file a complaint with your local data protection authority or regulatory body.

I. How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at:

• Email: info@jawajewelers.com
• Phone: 1-800-711-0328
• Mail: Jawa Jewelers, 18801 E 39th St S, Independence Center Ste 1323, Independence, MO 64057-3668, USA

We will respond to your request within the timeframes required by law and ensure that your rights are respected.

We are committed to adhering to all applicable U.S. privacy and data protection laws to ensure your information is handled lawfully and responsibly. Below is an outline of how we comply with relevant regulations:

A. California Consumer Privacy Act (CCPA)

For residents of California, we comply with the CCPA, which grants additional rights regarding your personal information:

• Right to Know: You have the right to request details about the personal data we collect, use, and share.
• Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You can opt out of the sale of your personal information. (Note: Jawa Jewelers does not sell your personal data.)
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

B. Other State Privacy Laws

We also comply with privacy laws enacted in other states, such as Colorado, Virginia, and Connecticut. These laws may include rights similar to the CCPA, such as the right to access, correct, or delete your personal information.

C. Children’s Online Privacy Protection Act (COPPA)

Jawa Jewelers does not knowingly collect personal information from children under the age of 13. If we become aware that such data has been collected without parental consent, we will promptly delete it.

D. Legal Disclosures

We may be required to disclose personal information in response to:

• Lawful requests by public authorities, including compliance with subpoenas, court orders, or other legal processes.
• Regulatory requirements, including tax reporting and fraud prevention.

E. Cross-Border Data Transfers

If you access our services from outside the United States, please note that your information will be processed in accordance with U.S. laws, which may differ from the privacy laws in your country.

F. Updates and Changes

We regularly review our privacy practices to ensure compliance with evolving U.S. laws and regulations. Any updates to this policy will be reflected on our website.

For questions regarding our compliance with U.S. laws, please contact us at:

• Email: info@jawajewelers.com
• Phone: 1-800-711-0328

Mail: Jawa Jewelers, 18801 E 39th St S, Independence Center Ste 1323, Independence, MO 64057-3668, USA

Jawa Jewelers is committed to protecting the privacy of minors and adhering to all applicable laws regarding the collection and use of personal information from children.

A. Age Restrictions

• Our website and services are not intended for individuals under the age of 13.
• We do not knowingly collect personal information from children under the age of 13. If we discover that such information has been inadvertently collected, we will promptly delete it from our records.

B. Parental Consent

• For services that may involve minors, such as in-store jewelry or piercing services, we require the explicit consent of a parent or legal guardian before collecting or processing any personal information.

C. In-Store Piercing Services

• If a minor uses our in-store piercing service, we may collect specific health-related information (e.g., allergies or medical conditions) to ensure safety. This data will only be collected with written consent from the parent or guardian at the time of the appointment.

D. Compliance with COPPA

• We comply with the Children’s Online Privacy Protection Act (COPPA) and other relevant regulations that govern the collection of personal data from minors.

E. Guidance for Parents

We encourage parents to monitor their children’s online activity and to educate them on safe internet practices. If you believe your child has provided personal information on our website without your consent, please contact us immediately so we can take appropriate action.

Jawa Jewelers’ website may contain links to third-party websites for your convenience or to provide additional information. Please note that these websites operate independently from us and are governed by their own privacy policies and terms of use.

A. No Control Over Third-Party Practices

• We do not own, control, or monitor the privacy practices of these external websites.
• Clicking on a third-party link means you will leave our site, and any information you provide on those platforms is subject to their terms and policies.

B. Types of Linked Websites

Third-party links may include:

• Payment processors or financing providers.
• Social media platforms (e.g., Facebook, Instagram).
• External service providers, such as shipping trackers or appraisal resources.

C. Responsibility Disclaimer

• Jawa Jewelers is not responsible for the content, security, or practices of third-party websites.
• We encourage you to carefully review their privacy policies before providing any personal information.

D. Removal of Links

If you believe any linked website poses a risk or does not align with our values, please notify us. We will review and, if necessary, remove the link.

E. How to Report Concerns

If you encounter issues or have concerns about a third-party website linked from our site, contact us at:

• Email: info@jawajewelers.com
• Phone: 1-800-711-0328
• Mail: Jawa Jewelers, 18801 E 39th St S, Independence Center Ste 1323, Independence, MO 64057-3668, USA

Your trust is important to us, and we are here to help address any concerns you may have.

Jawa Jewelers reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry standards. We encourage you to review this policy periodically to stay informed about how we protect your information.

A. Notification of Changes

• Significant updates to this policy will be communicated through:
• A prominent notice on our website.
• Direct communication via email if you have subscribed to updates.
• The "Last Updated" date at the top of this policy will indicate when the changes were made.

B. When Changes Take Effect

• Changes to this Privacy Policy will become effective immediately upon posting, unless otherwise stated.
• Continued use of our website, services, or engagement with Jawa Jewelers after changes have been posted signifies your acceptance of the updated terms.

C. Your Responsibility

• It is your responsibility to periodically review this policy to stay informed about updates.
• If you do not agree with the revised policy, you should discontinue using our website and services.

At Jawa Jewelers, your questions, feedback, and concerns are important to us. If you have any inquiries regarding our policies, products, or services, please don’t hesitate to reach out. Our dedicated customer service team is here to assist you.

A. Contact Information

• Email: info@jawajewelers.com
  Reach out for questions about your order, policies, or general inquiries. We aim to respond within 24-48 business hours.
• Phone: 1-800-711-0328
  Speak directly with our customer service representatives during business hours.
• Mailing Address:
  Jawa Jewelers
  18801 E 39th St S
  Independence Center Ste 1323
  Independence, MO 64057-3668
  United States

B. Business Hours

Our customer service team is available:

• Monday to Saturday: 10:00 AM – 8:00 PM (CST)
• Sunday: 12:00 PM – 6:00 PM (CST)

C. Additional Resources

• Visit Us In-Store:
  Drop by our store at the Independence Center for personalized assistance, jewelry services, or custom design consultations.
• FAQs Section:
  Check out our FAQ page for quick answers to common questions about orders, returns, and shipping.